1. General Information
- These Terms and Conditions ("Terms") govern your use of our website and services.
- By accessing or booking any service on our site, you agree to comply with these Terms.
- The website is operated by our Company, referred to as "we," "us," or "our."
2. Booking and Payment
- All bookings must be made through our official website or authorized agents.
- A booking is confirmed only after receiving full or partial payment as specified.
- Prices are subject to change without prior notice due to currency fluctuations, tax changes, or revisions from service providers.
- The user must provide accurate personal and travel details during booking.
3. Cancellations and Refunds
- Cancellations must be requested in writing (via email or contact form).
- Cancellation charges apply as per our Cancellation Policy.
- Refunds (if applicable) will be processed within [X] working days after deduction of service fees.
- No refunds will be provided for no-shows or unused portions of the tour.
4. Changes and Modifications
- We reserve the right to modify, reschedule, or cancel any tour due to unforeseen circumstances such as weather, strikes, natural disasters, or government restrictions.
- Customers will be notified and offered alternative arrangements or refunds where applicable.
- Travelers can request date or itinerary changes subject to availability and additional costs.
5. Travel Documents
- Travelers are responsible for carrying valid identification, visas, and other required documents.
- We are not responsible for denial of travel due to incomplete or invalid documentation.
6. Health and Safety
- Travelers should ensure they are medically fit for travel.
- We are not liable for any injury, illness, or accident during the trip unless directly caused by our negligence.
- It is strongly recommended to have travel insurance covering medical emergencies and trip cancellations.
7. Inclusions and Exclusions
- The inclusions for each tour (accommodation, transport, meals, etc.) are clearly listed on the package page.
- Anything not specifically mentioned under “Inclusions” will be considered an exclusion.
8. Liability and Disclaimer
- We act as an intermediary between customers and service providers (hotels, transport, etc.).
- We are not responsible for delays, loss, injury, or damages caused by third-party suppliers or events beyond our control.
- Our total liability shall not exceed the total amount paid for the booking.
9. User Responsibilities
- Users agree not to misuse the website or post false, misleading, or offensive content.
- All content on this website (text, images, logos, etc.) is our property and cannot be copied or reused without prior permission.
10. Privacy Policy
- Personal data collected during booking is used only for processing reservations and related communication.
- We respect user privacy and comply with applicable data protection laws.
- For more information, refer to our Privacy Policy.
11. Force Majeure
- We shall not be held liable for failure to perform obligations due to events beyond our control such as natural disasters, war, pandemics, or government actions.